One Accord

Please follow the outlined Chain of Command for all issues and questions you may have as it pertains to the guild, guild members, non-guild in-game issues or harassment, or staff members.

All issues should follow the leadership structure, continuing down the list. The only time a step should be skipped is if the issue pertains to the person assigned to that step in the chain, you are not comfortable discussing with the person at that level, or you do not receive a response. All issues should be in the form of a PM, in-game tell. Never post issues in public forums for all members to be privy too.

If you fail to receive an agreeable resolution or if you receive no reply after a reasonable amount of time (2-3 Days) feel free to escalate to the next level.

A list of all the Chapter and Guild Staff Members can be found under the ranks or groups tab.

Questions about a Chapter or the Guild (Rules, procedures, information):
*Chapter Officer(s) for the Chapter in question
*Chapter Leader for the Chapter in question
*Administrative Team

Issues with an individual (Follow the Chain until the issue is resolved):
*Speak with said individual privately (if you choose)
*Chapter Officer(s)
*Chapter Leader
*Administrative Team

Posted material is Moderated:
*Moderator(s) responsible for the action
*Chapter Leader
*Administrative Team

Issues with Staff Members - (Skip the level if it involves an individual at that level or speak to another staff member on that level):
*Chapter Officer
*Chapter Leader
*Administrative Team

Issues with any or all of the Administrative Team can be sent to the founders for review or perhaps this guild is not right for you.

During the resolution process, please keep as much detail in case it needs to be escalated. DO NOT bypass a step just to try and get to the top. Normally a solution can be worked out much quicker at an earlier level in the chain. Issues or complaints that skip a step will be sent back to the proper level for review and will only prolong the resolution.

The Chapter Officers, Chapter Leaders and Moderators are better equipped to handle issues that pertain to their respective areas. They are the ones in the games, on the forums, and in the vent channels to assist with issues as they arise.